FAQ | Detailed Information About Zero Gravity iPhone Cases - ZERO GRAVITY

FAQ

How protective are your cases? 

Our cases mix fashion with function and are very durable and protective. They securely snap onto your phone and cover the back and all sides. They do not cover the front of your phone, but our screen protectors are a great solution and are fully functional with our cases.

Where do I enter my discount code? 

Once you add something to your cart and proceed to checkout, you will be given the opportunity to enter a discount code on the right-hand side of the screen. The code must be entered in ALL CAPS. 

Do you accept returns and exchanges? 

Yes, you have 15 days from the date that you received your order to send products back to us for returns and exchanges. Link HERE for the step by step process.

How can I calculate the shipping cost for my international order? 

Add items to your cart and proceed to checkout like normal. Once you have entered your shipping address you will have the option to calculate your shipping costs before placing your order. 

How long will it take for my item to arrive?

If you live in the United States your order will arrive approximately 5-8 business days from the date it was shipped. International packages take about 7-14 business from the date shipped. Please take into consideration that these are estimated ship times and there are many reasons that packages can be delayed which are out of our control.

Why haven't I received my tracking number yet?

Items can take 3-4 days to be processed and shipped from our warehouse. Once your item has been shipped you will receive an email with your tracking number.

Why isn't my tracking number providing any information?

Shipping information can take 24-48 hours to be processed by either USPS or UPS. If tracking information is still unavailable after this period of time, please contact us at info@zgla.com

Why does my package show it's been delivered when I still haven't received it?

Please contact your local post office or UPS depending on which service you chose at checkout. The courier will have the most up-to-date information to help you locate your order. We will do all we can to help you with the process, but, we cannot be held liable for lost or stolen packages that are showing they have been delivered.

What countries do you ship to?

Albania, Andorra, Anguila, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Brazil, British Indian Ocean Territory, Bulgaria, Canada, Cayman Islands, Chile, Christmas Island, Cocos Keeling Islands, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Faroe Islands, Figi, Finland, France, French New Guiana, French Polynesia, FRYO Macedonia, Germany, Georgia, Gibraltar, Great Britain, Greece, Greenland, Grenada, Guadalupe, Guatemala, Haiti, Hungary, Honduras, Iceland, India, Indonesia, Iran, Ireland, Isle of Mann, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kiribati, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Maldives, Malta, Martinique, Mayotte, Mexico, Moldova, Monaco, Montenegro, Montserrat, Nauru, Nepal, Netherlands, Netherland Antilles, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Norway, Oman, Panama, Papua New Guinea, Pakistan, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Saint Barthelemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent, Samoa, Saudi Arabia, San Marino, Serbia, Singapore, Slovakia, Slovenia, Soloman Islands, South Africa, South Georgia and Sandwich Islands, Spain, Sri Lanka, Suriname, Svalbard, Sweden, Switzerland, Tajikistan, Thailand, Trinidad and Tabago, Turkey, Turkmenistan, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vatican City, Venezuela, Virgin Islands, Wallis and Futana, Yemen, and Yugoslavia.