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Return and Warranty

We gladly accept return of unused products packed in original package in good condition.

Ordered Incorrect Item or Size, or Changed Mind

If you purchased our products via this website (https://zgla.com/) and if you:

  • ordered incorrect item or size; or
  • changed your mind after receiving item,

contact us (help@zgla.com) by email within 10 days from the delivery date. In the email, please state:

  • Your Name;
  • Delivery Address;
  • Reason for return (you ordered incorrect item or changed mind);
  • Delivery Date of the item you received;
  • You request RMA number for return;
  • Order Number (please include your order number in the subject line too); and
  • Name of the item you received.

After you receive our confirmation email including RMA number issued by us, please send the item to Ship-to Address below. Items must be returned in the same exact condition you received them in. Returns in any other condition will not be refunded. Any shipping cost in connection with the return will be borne by customer. Please make sure you acquire tracking for your returns so that we can ensure your package makes it back to us safely.

Once your return has been received and inspected, we will send you a confirmation email and process the request accordingly. If it is determined that your item(s) do not qualify for a refund, we will not be able to return the product to you at no cost.

Ship-to Address

Ship to:
Zero Gravity C/O Returns
RMA#
240 Teller St. Corona, CA 92879

Received Incorrect Item or Size

If you purchased our products via this website (https://www.zgla.com/) and if you received, by our mistake, an incorrect item that is not matched to the item you ordered, please contact us (help@zgla.com) by email. In the email, please state:

  • Your Name;
  • Delivery Address;
  • Reason for the email (you received an incorrect item);
  • Attach a picture/photo of the incorrect item you received;
  • Order Number (please include your order number in the subject line too); and 
  • Name of the correct item you ordered.

After we confirm our mistake, we will send the correct item as soon as possible at our expense. We are sorry for your inconvenient.

WARRANTY

Our products are covered under warranty for 30 days period from the delivery date if you purchased our item via this website (https://www.zgla.com/). If defects in materials should arise, contact us (help@zgla.com) by email within the above period, and please state in the email:

  • Your Name;
  • Delivery Address;
  • Explanation of the defect and attach pictures/photos of the defect;
  • Delivery Date of the item you received;
  • Order Number (please include your order number in the email subject line too); and 
  • Name of the item.

We will inspect the defect you claim and determine whether it is covered under the warranty. If a claim is determined to be valid, we will replace the item for you, or refund in the case we don't have any inventory of the same item. If it is found that the case has experienced general wear and tear, it is up to the discretion of the Customer Service team on how to proceed with the claim.

Customer Who Bought Our Products at Retail Store

If you purchased our products at a retail store, please contact the retail store for return or claim for defect of the item you bought. Such products are subject to return and warranty policy of the retail store where you bought the item. Terms of return and warranty on this page apply only to customers who purchased our products via this website (https://www.zgla.com/).

Customer Who Bought Our Products via Amazon site

If you purchased our products via Amazon site, please follow Amazon return policy.

DISCLAIMER

WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, RELATING TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. We are not responsible for any damage caused to any electronic device from user dropping, water damage or other methods of impact while the device is in our case.

Customer Service

Phone support: 888-577-8517, available Monday –Friday 9 am – 5 pm PST (please have your order number ready for faster service)
Email: help@zgla.com

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