Shipping Info

FULFILLMENT CENTER

Orders are shipped from the facility in Tokyo/Chiba, Japan.

Starting from January 2024, we will initiate shipping from Japan. This transition is a result of our fulfillment center relocating from the US to Japan. We want to assure you that, concerning this adjustment, there will not be a substantial additional cost imposed on our customers. Please rest assured that we will cover a nominal US shipping fee as a token of appreciation for our valued customers.

We appreciate your understanding and ongoing support. Thank you.

SHIPPING COMPANY

We will arrange the delivery of your package via FedEx originating from Japan. Please note that FedEx does not provide delivery services to PO boxes.

*To comply with FedEx's policy, kindly include your telephone number on the order sheet. Your cooperation is appreciated.

FedEx Benefit

  • Tracking Numbers with all creates
  • Insurance included – Please ask to FedEx.

*We will adhere to FedEx's regulations regarding insurance.

FedEx Customer Service phone number from the US

  • US Customer Service: 800-463-3339
  • International Department: 800-247-4747

ORDER FULFILLMENT

Following order confirmation, we prepare and pack your shipment, a process that usually takes 7-10 business days, before it's handed off to FedEx.

  • Fulfillment： Please allow 7-10 business days for the fulfillment process to be completed.
  • Shipping frequency: Shipments are scheduled for Every Tuesday.

*We will email each customer a tracking number, enabling you to track your package.

Note:

Please consider that there may be extra processing time for your order, particularly during public holidays and periods of high demand. It's important to be aware that customs and shipping courier services can experience delays in processing and delivery, especially during peak seasons or major holidays like Christmas Day. To obtain detailed information about public holidays in the destination country, we suggest visiting the official website of the local government.

DELIVERY TIMEFRAME

The estimated delivery time for standard shipping can be influenced by various factors, such as the chosen shipping carrier, the destination country, and the possibility of delays during customs clearance or transit.

For orders within the United States, you can generally expect delivery within a range of ６ to 1４ business days from the date of dispatch.

*You can verify with the FedEx tracking number. Please check the delivery time.

For international orders (non-US), the delivery timeframe is more variable, spanning from ７ to 24 business days following dispatch. This wide range is primarily due to differences in shipping times based on the specific destination country and any potential customs processing requirements.

*You can verify with the FedEx tracking number. Please check the delivery time.

Please keep in mind that these timeframes are approximate estimates, and the actual delivery duration may be shorter or longer depending on the unique circumstances surrounding each shipment. For precise information regarding the delivery time for your specific order, we recommend reaching out to the seller or shipping carrier FedEx.

SHIPPING DESTINATIONS

We can ship to the regions listed below. Shipping prices vary. If you don’t see your location here, contact help@zgla.com to inquire about receiving a case at your home or store! (Sorry we won’t deliver at PO BOX).

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Russia, Saudi Arabia, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States.

*Please be aware that due to international circumstances, there are some areas where delivery may not be possible.

TAXES & DUTIES

  • All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).
  • Some countries may impose import taxes, duties, and related customs fees on imported goods.
  • NOTE:
    Please note that these charges are not included in the payments you have made to us. The assessment and collection of these charges, if applicable, are determined by the customs office of the destination country. For detailed information regarding these charges, we recommend contacting your local customs office directly.

PACKAGE SAFETY AND LIABILITY

Please ask FedEx because they assume responsibility for all orders once they have been shipped.

In the unlikely event of a package being lost, please reach out to your local FedEx office to seek a resolution. If the package remains lost after 10 days from the 'delivered' status, please contact Zero Gravity customer service. Please note that refunds will not be issued for lost orders.

FedEx Customer Service phone number from US

  • US Department: 800-463-3339
  • International Department: 800-247-4747

Please get in touch with our customer service team if there are any questions concerning the time to dispatch.

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