Our products come with a 30-day warranty from the date of delivery when purchased through our website (https://www.zgla.com/). This warranty specifically covers factory defects. If you encounter a factory defect within this timeframe, please email us a photo of the defective item, and we will be pleased to assist you further.
Warranty Period: 30 days
Defects in Material and Workmanship: Our cases are protected against defects in materials and workmanship during the warranty period under normal use. This includes manufacturing defects such as seams splitting, materials peeling or delaminating, and other similar issues.
This warranty does not cover the following:
- Accidental Damage: Any damage resulting from accidents, abuse, misuse, dropping, liquid damage, or any other form of physical or intentional damage is not covered.
- Normal Wear and Tear: Regular use may lead to minor scratches, scuffs, or discoloration over time, which are not covered by this warranty.
- Third-party Modifications: Any alterations, modifications, or repairs performed by unauthorized third parties will void this warranty.
Warranty Claim Process:
If you encounter defects in materials, please contact us at firstname.lastname@example.org via email within the specified period. In your email, provide the following details:
To initiate a warranty claim, please follow these steps:
- Contact our Customer Service Team: Reach out to our dedicated Customer Service team at HERE (email@example.com).
- Provide Essential Information: Include your order number and provide a comprehensive description of the issue with your case.
- Supporting Evidence: We request photographic evidence or additional information to properly assess your claim.
- Claim Approval: If your claim is approved, we will provide detailed instructions on how to return the defective product.
- Evaluation and Resolution: Upon receiving and inspecting the defective product, we will either repair or replace it at our discretion.
To maintain warranty coverage, customers must:
- Utilize the iPhone case as intended.
- Adhere to the care and use instructions provided with the product.
Our liability under this warranty is limited to the cost of the case itself. We are not responsible for any damages or losses exceeding the product's value.
This warranty is valid only for the original purchaser and is not transferable to subsequent owners.
Products within warranty will be replaced or exchanged with the same product or a product of equal value. If you experience a factory defect within this time frame, please email at HERE (firstname.lastname@example.org) with a photo of your defective item, and we will gladly assist you. We will inspect the claimed defect and determine if it falls under warranty coverage. If the claim is valid, we will replace the item or issue a refund if the item is out of stock. If the issue is determined to be due to general wear and tear, our Customer Service team will decide on the appropriate course of action.
Warranty Claim Form:
Please provide the following information in the form:
Please provide the required information for your request:
- Your Name
- Delivery Address
- Explanation of the defect with attached pictures/photos
- Delivery Date of the received item
- Order Number (also include it in the email subject line)
- Name of the item
We want to clarify that we disclaim all other warranties, whether express or implied, related to the products, including but not limited to any implied warranties of merchantability and fitness for a particular purpose. We are not responsible for any damage caused to any electronic device due to user mishandling, water damage, or other impact methods while the device is in our case.